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FREQUENTLY

ASKED QUESTIONS

  • Transfers of distance are subject to availability. If a distance is sold out there will be no transfers available to that distance.
     

    • Prior to 5pm XX you can transfer up or down a distance online by logging into your Active account. 

    • After 5pm XX, transfers to another distance can only be done in person at Registration. There is no fee but you must pay the difference in entry fee (at that time) if you go up in distance. There is no refund for going down a distance.

  • Transfers to another person must be within the same distance. If the new participant wants to change distance also then they must do that in a separate step (see above).
     

    Prior to 5pm XX transfers to another person can be done online by going to your Active account and selecting Transfer to another person. See the steps below.

    There is no transfer fee if you do this prior to 5pm Monday 21 April 2025.

    Steps to Transfer to Another Person (prior to XX)
     

    1. Log into your Active account and access My Events

    2. Select 7Cairns Marathon Festival and click transfer registration

    3. Enter the new participant’s email address in the email address field

    4. Enter the recipient’s email address again to confirm at Confirm email address

    5. Click Submit

    6. The new participant will receive an email inviting them to enter and pay the registration fee*

    7. Your registration will be cancelled, and you will then be refunded the entry fee.
       

    * Please note the new participant enters and pays for their entry before your credit is processed and pays the current registration fee (not your original amount).
     

    After midnight Monday XX transfers to another person cannot be done online. It must be done in person by either the original person who entered or the person to whom you are giving your entry. If you are the person receiving the entry you must have a a copy of the registration confirmation email of the original participant who entered (this ensures legitimacy of the original entry).

    There is a $15 transfer fee. Firstly, collect the Bib from Registration (or bring it with you if it was posted) then proceed to the Transfers desk for assistance. The person receiving the entry will be given a new numbered Bib and the original Bib will be deregistered. This must be done in person during the following dates/times:

    XX
    XX
    XX

    If the person who receives the transferred entry then wants to transfer to another distance, then the same rules mentioned above apply. That is, if a distance is sold out there will be no transfers available to that distance and you must run in the distance entered by the original person.

    Please note after 5pm XX the Transfer transaction is a matter between the two persons offering and accepting the transfer – Atlas Events is not involved in that transaction, including charging or refunding. Accordingly please be very careful that the person from whom you are receiving the entry has a genuine entry. You can check with us at info@myatlasevents.com.au for verification.

  • Where eligible, the following refund fees are applicable for cancellations, depending on when the request is received.
     

    • Refund of 50% up to 5pm, Monday XX

    • Refund of 25% up to 5pm, Monday XX

    • No Refunds after 5pm, Monday XX
       

    Please contact info@myatlasevents.com.au to arrange a cancellation.

    Please note there is no ability to Transfer to another event.

  • Online entries are available up to 4pm, Saturday XX, unless sold out.

  • The cut off times for the following events are:

    ●      Marathon: 12:00 PM - 6 hours 0 minutes cut off.
    ●      Half Marathon: 09:00 AM - 3 hours 0 minutes cut off.
    ●      10km: 10:30 AM - 3 hours 0 minutes cut off.

    You are welcome to walk the 5km and 2km events, but please be mindful that roads will reopen at 12:00pm, with interim checkpoints.

     

Still have questions?

CONTACT US
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THE REEF

RUN

42.2 KM • 21.1 KM
10 KM • 5 KM  • 2 KM

Cairns, Queensland
11 July 2027

REGISTER NOW

THANK YOU

TO OUR PARTNERS

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